Terms of service

PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR WEBSITE.
By accessing or purchasing from The Look Lab, you agree to be bound by these Terms of Service. If you do not agree, please do not use this website.

1. Understanding These Terms

When we refer to “we,” “us,” or “our”, we mean The Look Lab.
When we refer to “you” or “your”, we mean you, the customer using our website.

These Terms may be updated from time to time. We recommend reviewing them regularly before placing any orders.

2. About Us

The Look Lab is an online fashion store offering curated, minimal, and one-size pieces designed for effortless styling.

All purchases made through our website are directly with The Look Lab.

3. Our Services

We provide a platform where you can browse and purchase clothing and fashion items.

  • You must be 18 years or older to use our services
  • We handle both payment processing and delivery logistics
  • Your purchase contract is completed once your order is delivered

4. Liability

We are responsible for any loss or damage that is a foreseeable result of our breach of these Terms or negligence.

We are not responsible for:

  • Losses that are not foreseeable
  • Indirect or incidental damages

Nothing in these Terms limits liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded by law

5. Products

We aim to display all products as accurately as possible. However:

  • Colors may vary depending on your screen
  • Images are for illustration purposes

If an item is:

  • Faulty
  • Damaged
  • Not as described

You are entitled to a return or refund in line with your consumer rights.

6. Orders, Pricing & Payment

By placing an order, you confirm that:

  • All information provided is accurate
  • You are authorized to use the payment method
  • Sufficient funds are available

All orders are:

  • Subject to availability
  • Subject to price confirmation

You will receive an order confirmation email once your order is placed.

Pricing Errors

If a pricing error occurs:

  • We will inform you as soon as possible
  • You may reconfirm or cancel your order
  • If cancelled, you will receive a full refund

Shipping

  • Shipping fees (if applicable) will be shown at checkout
  • Customs duties and taxes are the customer’s responsibility

7. Delivery

Estimated delivery times will be provided in your confirmation email.

  • Standard delivery timelines may vary based on location
  • Delays may occur due to factors beyond our control
  • We are not liable for delivery delays caused by third parties

If no one is available to receive the package, the courier will contact you to reschedule.

8. International Orders

We ship internationally where available.

Please note:

  • Orders may be subject to import duties and taxes
  • You are responsible for complying with local laws and regulations
  • We are not liable for customs delays or issues

9. Website Use

By using our website, you agree:

  • Not to misuse or exploit the website for commercial purposes
  • Not to engage in unlawful, harmful, or fraudulent activities
  • Not to upload or transmit harmful material (e.g. viruses, spam)

We reserve the right to:

  • Restrict or remove access to the website at any time
  • Update or modify content without notice

10. Intellectual Property

All content on The Look Lab website (images, branding, text, designs) is owned by us and may not be copied, reproduced, or used without permission.

11. Website Accuracy & Availability

We aim to keep all information accurate and up to date, but:

  • Content may occasionally be outdated or contain errors
  • We do not guarantee uninterrupted website access

We are not liable for:

  • Website downtime
  • Data loss or technical issues
  • Viruses or harmful digital attacks

12. Limitation of Liability

To the fullest extent permitted by law, The Look Lab is not liable for:

  • Loss of profits or business
  • Indirect or consequential losses
  • Use or inability to use the website

13. Changes to These Terms

We may update these Terms at any time. Continued use of the website means you accept the updated version.

14. Contact Us

For any questions regarding these Terms, please contact us via our website or customer service channels.